Tuesday, August 9, 2011

Error encountered: An unknown error occurred while accessing the upgrade file

If you get an error ( Error encountered: An unknown error occurred while accessing the upgrade file ) while upgrading you might want to check the install log file for "ntp" and see if you have this error in the log. You must have an external NTP server before the upgrade will complete. * Note* this upgrade was on a vmare,CUCM 7.x to 8.x upgrade.
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VMware primary node MUST have external NTP server(s)|
08/03/2011 15:14:08 upgrade_os.sh|System info not updated by InstallWizard on new partition (1)|
08/03/2011 15:14:08 upgrade_manager.sh|Platform upgrade failed|

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3 comments:

  1. You're the man! It works like a charm. Thanx!

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  2. hi man. can u give me step by step procedure on how to upgrade , as i too get the same error. i try to do it with remote filesystem, how to give the path name. i have configured ntp server too but get the same error. please help me.

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  3. Hi there, I have this error. I am upgrading from 6.1.3 to 8.0.3. What can I do to fix it? Please help...

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