I recently installed Unified Presence for the first time and had some issues with LDAP, which meant that users couldn't add contacts. The problem ended up being that the active directory name didn't match the Bind Distinguised Name(DN) inside Presence.
- Bind Distinguished Name (DN) cn=cisco,cn=Users,dc=companyxyz,dc=com (this is in LDAP profile in Presence server)
- In AD inside Users container I had named user CUPadmin, therefore they didn't match and LDAP failed when you ran server health inside Unified Personal Communicator.
** Also remember that LDAP profile passwords must match the AD user password.**
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