MWI light in Unity not working properly.

- On the Unity server check the application viewer for an event 1062 (this is the mwi sync start).
- If you never see a event 1063 that means that the sync never ended. For 500 mailboxed it could take an hour to complete.
- You can manually resync an individual mailbox or restart unity service to fix this problem.

Phase 2: No policy exists for the proxy ID received

##Netscreen firewall problem I ran into.##

IKE<67.220.55.162> Phase 2: No policy exists for the proxy ID received: local ID (<192.168.197.43>/<255.255.255.255>, <0>, <0>) remote ID (<172.25.0.0>/<255.255.255.0>, <0>, <0>).

- This error message happens because the ip address the remote side is trying to connect to doesn't match the proxy-id (config under Autokey IKE, advanced).
- Also the remote id was set to the entire /24 instead of the exact ip /32.

Testing MWI light from cli on CME/CUE.

This is the easiest way to test a mwi light without bothering the user.
-Use this cisco hidden command.

1. csim start 80002584

2. sh ephone | begin ephone-24

3. It should say "mwi" on the dn that matches 2584.

4. If it comes on you can turn it back off using "csim start 80012584".

####### ephone-dn for mwi on 8000....
#####ephone-dn for mwi off 8001....

Doing MTP on router instead of on Callmanager.

I recently ran into a client that had CM 4.1 and CUE 2.3( old ver, I know) and they couldn't recieve a voicemail because it wasn't recording the audio from outside callers coming through the SIP trunk(internal vm was workning fine). This was because Callmanager was having MTP issues(reboots to CM didn't help). So the fix was to let the router do MTP which is actually better , according to CCIE from TAC that I talked to.

cisco2811(config)#voice-card 0
cisco2811(config-voicecard)#dsp serv dspfarm
cisco2811(config-voicecard)#sccp
Mandatory SCCP params (local interface and/or CCM Address) is not configured;
Try after configuring those parameter(s).
cisco2811(config)#sccp ccm 172.16.1.10 identifier 1 priority 1 version 4.1
cisco2811(config)#sccp local fastEthernet 0/0.10
cisco2811(config)#dspfarm profile 1 mtp
cisco2811(config-dspfarm-profile)#codec g711u
cisco2811(config-dspfarm-profile)#max sessions software 100
cisco2811(config-dspfarm-profile)#associate application sccp
cisco2811(config)#dspfarm profile 1 mtp
cisco2811(config-dspfarm-profile)#no shut
cisco2811(config-dspfarm-profile)#end
########### At this point all you need to do is associate SCCP to CCM group############
cisco2811(config)#sccp ccm group 1
cisco2811(config-sccp-ccm)#associate ccm 1 priority 1
cisco2811(config-sccp-ccm)#associate profile 1 register cuemtp
cisco2811(config-sccp-ccm)#end
########It should look like this when you do a "show sccp".#########
cisco2811#show sccp
SCCP Admin State: UP
Gateway IP Address: 172.16.1.1, Port Number: 0
IP Precedence: 5
User Masked Codec list: None
Call Manager: 172.16.1.10, Port Number: 2000
Priority: 1, Version: 4.1, Identifier: 1

Software MTP Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 172.16.1.10, Port Number: 2000
TCP Link Status: CONNECTED, Profile Identifier: 1
Reported Max Streams: 200, Reported Max OOS Streams: 0
Supported Codec: g711ulaw, Maximum Packetization Period: 30
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30

UC520 can't conference more than 3 callers.

(1) These commands must be added in config mode
sccp local Vlan10
sccp ccm 172.16.1.1 identifier 1 version 6.0
sccp
!
sccp ccm group 1
bind interface Vlan10
associate ccm 1 priority 1
associate profile 1 register ConfDSP
!
dspfarm profile 1 conference
codec g711ulaw
maximum sessions 1
associate application SCCP

(2)Then add these commands to telephony-service
!
telephony-service
sdspfarm units 1
sdspfarm tag 1 ConfDSP
conference hardware

(3) last create the ephone-dns/ I also added a meet-me number

ephone-dn 6 octo-line
number AAAA
conference ad-hoc
no huntstop
!
!
ephone-dn 7 octo-line
number 3310
conference meetme
no huntstop

Wireless issue: Dot11radio stuck in reset status

This recently happened to me on at UC520 the had wireless. The problem I ran into was I created ssid in the wrong order so it was stuck in reset.
WRONG way:
1.Cisco(conf)#dot11 ssid Cisco-test
2. Then I went to Cisco(conf)# int Dot11radio 0/5/0, then put ssid under the interface. This is what caused it to be in stuck in reset.

RIGHT way:
1.Cisco(conf)# int Dot11radio 0/5/0, then you create ssid under the interface.
2. Cisco(conf)#dot11 ssid Cisco-test
3. Cisco(conf-ssid)#vlan 1
After that your Dot11 radio should be up, up status.

Shutdown interface on juniper firewall(not 5gt) in CLI

ssg5-> set int ethernet1 phy link-down

This command lets you shutdown interface. This is helpful when you need to force failover.

Juniper ssg5 site to site VPN

When making vpn tunnel don't forget to ping the remote side from trust interface to make interfresting traffic so tunnel will come up.

Site A ssg5 -10.10.10.1 (trust int)
SiteB ssg5 - 10.1.1.1 (trust int)

ssgA> ping 10.1.1.1 from bgroup0

- I know its not cisco but it was something that I forgot to do so just wanted to get it in writing to remind myself.

Installing Popbeamer to work w/ unity express

Its a straight forward install but you must remember to
1. Login to CUE and create imapacces group.
2. In CUE go to voice mail tab and check the enable integrated messaging box.
3. Make sure your users are in the imapaccess group and that they have a password set that you know(not pin, pin is for checking voice mail). The user password in CUE is the IMAP password in popadmin.
4. Also in CUE, go to voice mail tab, VM configuration, and check play caller id for external callers. This makes the email appear with caller id info.

Multi page faxes are failing. cisco 2811 w/ fxs card

Users at a site were saying multi page faxes would come through. This was because of the slips on PRI. This is common if you are missing the network-clock-select T1 command on router.

1. Used sh controller T1 0/0/0 (pri interface) and looked for slips.
2. Cleared counters and did same command.
3. Used network-clock-select T1 0/0/0.
4. Check for slips again because they should stop now.

Cisco Presence LDAP issue

I recently installed Unified Presence for the first time and had some issues with LDAP, which meant that users couldn't add contacts. The problem ended up being that the active directory name didn't match the Bind Distinguised Name(DN) inside Presence.

- Bind Distinguished Name (DN) cn=cisco,cn=Users,dc=companyxyz,dc=com (this is in LDAP profile in Presence server)

- In AD inside Users container I had named user CUPadmin, therefore they didn't match and LDAP failed when you ran server health inside Unified Personal Communicator.

** Also remember that LDAP profile passwords must match the AD user password.**

Directory button in CME says host not found

get in config mode and issue the command

ip http server

Adding multiple users to single voice mailbox in Unity

Client wanted to add a shared line to 4 phones in CM. That was the easy part. After that I found that the public distribution list in unity didn't really give me what I wanted since when I did it that way the members weren't receiving the vm in their email. So I 1-Created a group in exchange(ShippingGroup), then a single user w/ group name(shippinggrp). 2- After that I added shippinggrp subscriber in Unity since you can't add a group under new subscriber. 3- I went to shippinggrp properties in ActiveDirectory , then delivery options and fwd the emails to the ShippingGroup. That's it. After that I left a voice mail and the whole group got the vm in their email.